Orpheum

The Orpheum has two audience entrances located at 601 Smithe Street and 884 Granville Street.

Box Office and Will Call are at Smithe Street only.

The Orpheum is easily accessed by public transportation, including the SkyTrain. If you're taking the Expo Line, hop off the train at Granville station and head south on Granville towards Smithe Street. If you're taking the Canada Line, exit at Vancouver City Centre station and walk south on Granville Street towards Smithe.

The Orpheum can also be accessed by many trolley bus lines. Check the Translink website for schedules and routes.

There are several City of Vancouver Mobi bike-share station that are location at and nearby our venues. Please visit www.mobibikes.ca for more details.

Parking near the theatre is limited. Give yourself extra time before your event to find parking. There is no parkade attached to the Orpheum, but there is parking in the neighbourhood, at meters, and public parking lots.

Wheelchair seating is available on the orchestra and dress circle levels.

Please see more info on the Accessibility page.

Wheelchair accessible washrooms are on the orchestra level and the third floor.

Elevator access is available through the Smithe Street entrance.

Binoculars are available at the main lobby coat check.

The Orpheum is equipped with a Listen Technologies Wi-Fi*/RF Advanced System. Currently the LR-4200 receiver can be connected to a Universal Ear Speaker or headphones (with 1/8” / 3.5mm Aux connector) or to a neck loop lanyard for use with T-Coil hearing aids.

*Please note: The WI-FI component is not currently available, but will be available for use at a future date.

Please go the coat check upon arrival at Smithe Street to request a hearing assist unit. These units are free to borrow – with the deposit of ID or a major credit card (that will be returned when you return the unit.)

Patrons may opt to use their own headphones (1/8” / 3.5mm Aux connector)

Patrons wanting to use either a VCT headset or neck-loop and receiver (for T-Coil equipped personal hearing aids, or cochlear implants) should request these in advance by emailing VCTAudienceServices@vancouver.ca

Only certified guide and service dogs are allowed into VCT venues.

Guide and service dogs help people with disabilities avoid hazards or perform tasks. Guide dogs help people with visual impairments while service dogs help people with other kinds of disabilities such as hearing impairments and epilepsy. They can help a person navigate through public areas, alert them to sounds, open doors and do other tasks. British Columbia’s Guide Dog and Service Dog Act and regulation govern how guide and service dogs and their handlers are certified. Certification increases public safety, raises training standards and improves public access for dog and handler teams.

Emotional Support Animals (not certified) are currently not allowed in VCT venues.

The box office typically opens two hours before performances for patrons to pick-up or purchase tickets to that evening's event only. VCT acts primarily as rental facilities and do not operate a box office.

The box office is operated by the ticket seller for the promoter of the event and is not open between performances.

The lobby is open one hour before performances. Come early and enjoy the striking architecture of the Orpheum. We offer a selection of tempting snacks, local craft beers, and hand-picked BC wines. Beat the line-up by pre-ordering your intermission drinks! We accept Visa, Mastercard, American Express and debit cards.

The Orpheum has a spacious coat check. Each patron is charged $4.

If you are late to a performance, please be aware that you may not be seated until intermission. Video monitors are available in the theatre lobby to follow the action on stage.

To honour the performance’s integrity, the show’s producer will determine 24 hours in advance when latecomers may be seated. In some cases, latecomers may be seated at the back of the Orchestra.

Vancouver Civic Theatres requires that all audience members, including children, must have a ticket. There are no exemptions to this policy regardless of the child’s age.

The Vancouver Civic Theatres aims to provide safe spaces for enjoying entertainment and culture for all. Please do not wear scented lotions or perfumes to the theatres. We all share the air!

Taking photographs and recording performances in theatres is not allowed unless authorized by the promoter or producer. Cameras and recording devices may be confiscated by theatre staff for the duration of the show.

Certain items may be confiscated at the door by security if deemed dangerous.

Large bags will be checked at the coat check.

All wheeled items other than wheelchairs must remain in the lobby or in the coat check during the performance. These items are considered hazardous if an evacuation becomes necessary.

To inquire about lost and found items, phone 604-665-3035.

Please contact Audience Services for more information on any of the above. VCTAudienceServices@Vancouver.ca